If you have a scheduled appointment, you will go through a Medical Triage. Medical Triage could include a COVID-19 test (if available) prior to obtaining any dental treatment. The Medical Triage is located in a separate suite from the dental clinic to ensure the safety our our patients and staff. During the triage, patients’ temperatures are checked with a no-touch thermometer. If patient’s temperature if over 100.4 patients will be referred to their medical home or nearest emergency center for treatment.
All patients are required to wear face masks and PPE.
Guest of patients are not allowable during this time unless the patient is age 18 or under.
Patients are asked to keep handbags closed and terminate the usage of their telephone devices during your visit.
Patients exterior clothing are sterilized using a UV sterilization wand and/or spray on clothing for disinfection of virus. Any spray used will not harm you or your clothing. During your visit, you may see our staff spraying walls, floors, seats, etc. This is for the safety of our patients and staff. All our staff have full personal protective equipment which includes face masks, face shields, gowns, etc.
Patients cannot receive dental treatments until they have completed our medical triage process.
Process of Medical Triage and Dental Treatment
Two licensed medical assistants will manage the Medical Triage Center. If two licensed medical assistants are not available, dental assistants are also trained to respond as needed. One licensed medical or dental assistant is placed at each door entering the building to ensure that a visitor, staff, patient, etc., doesn’t enter into the building without completing our preliminary protocols.
Patients may bring in their proof of income, identification, medical insurance card and/or dental insurance card if they did not register online. Any information that you provide must fit inside of a zip lock bag. Mobile phones and handbags may not enter our Medical Triage Center or Dental Clinic without proper sterilization. Therefore, patients are encouraged to only bring what is needed to complete the appointment.
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